No Hassle
Returns & Exchanges
Not the right fit? Return unused hardware within 30 days for a refund or exchange.
We want you carrying gear you trust. If a PacMate product isn't right for you, return it within 30 days of delivery for a full refund or exchange.
Return conditions
- — Item is unused and in original condition
- — Returned within 30 days of delivery
- — Proof of purchase (order number) included
How it works
- — Start a return by contacting us with your order number
- — We'll email you a prepaid return label
- — Refunds are issued to your original payment method
Refunds are typically processed within 5–7 business days of us receiving the return. Start a return →